Terms of service
This website is operated by New Chinese Tea | 茶水马龙. Throughout the site, the terms “we”, “us” and “our” refer to New Chinese Tea | 茶水马龙. We offer this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you. The following Regulations specify the general sales conditions applicable in the online store available at www.newchinesetea.com(hereinafter referred to as the online store), operated by M House Poland Sp. z o.o. (hereinafter referred to as the Seller), located in: Jana Pawła Woronicza 33a, 02-640 Warsaw, NIP: 5223285858; KRS: 0001083648, District Court for the Capital City of Warsaw, XIII Commercial Division of the National Court Register, company representative: LIMING HE, share capital 100,000 PLN.
1. Scope of the Regulations
The regulations apply to all orders placed through the online store. The online store's offer is intended for retail and business customers.
2. Contract Conclusion
The presentation of products in the online store constitutes an offer to conclude a sales contract. To conclude a sales contract, add selected products to the shopping cart and place an order. The shopping cart and data entered in the forms can be modified before placing the order using the available functions and messages shown during the ordering process. The sales contract is concluded when the order is received and registered in the online store's system.
3. Consumer Reviews
Reviews in the store are checked for authenticity before publication. They come from consumers who have actually purchased/used the reviewed products. Some product reviews in the store are verified by the online store staff before publication.
4. Language and Contract Retention
The sales contract is concluded electronically; however, the Seller retains its content in writing in English. The content of the contract will be sent by email to the Buyer at the address indicated in the order. Information about the order will also be available in the customer's account in the online store.
5. Delivery
1). Ordered products will be delivered via courier companies cooperating with the Seller.
2). The prices of the products indicated in the offer do not include shipping costs.
3). Detailed information about possible delivery methods and times, as well as shipping costs, are also available during the ordering process in the online store.
4). Shipping Costs will be shown in the checkout stage.
6. Right to Withdraw from the Contract
1). The Buyer, regardless of whether they are a consumer or not, has the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which the Buyer or a third party other than the carrier and indicated by the Buyer acquires physical possession of the ordered product.
2). To exercise the right to withdraw from the contract, the Buyer must inform the Seller of their decision to withdraw from this contract by an unequivocal statement or via the contact form (https://newchinesetea.com/pages/contact).
3). In case of withdrawal from this contract, the Buyer will be reimbursed all payments received from them, including the difference in costs between the amount received by the Seller for delivery and the cost of the cheapest delivery option offered by the Seller as mentioned in the Regulations. The reimbursement will be made no later than 14 days from the day the Seller is informed about the Buyer’s decision to withdraw from this contract. The reimbursement will be made using the same means of payment as the Buyer used for the initial transaction unless the parties agree otherwise. The Buyer will not incur any fees as a result of such reimbursement.
4). The Seller, in case the products have already been sent to the Buyer, reserves the right to withhold reimbursement until the products are returned or until proof of return is provided, whichever is earlier.
5). The products must be returned without delay to the Seller's address: M House Poland Sp. z o.o., Jana Pawła Woronicza 33a, 02-640 Warsaw, no later than 14 days from the day the Seller was informed about the withdrawal from this contract. The costs of returning the products are borne by the Buyer.
6). The Buyer is liable for any diminished value of the products resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the products.
7). The Buyer is required to return the proof of purchase (invoice or receipt) along with the product to the Seller.
7. Complaints: Product Compliance
The Seller is obliged to deliver goods free from defects. In the event of non-compliance of the goods with the contract, the Buyer has the right specified in Chapter 5a of the Consumer Rights Act (Dz.U.2020.287). Under the rules specified there, the Buyer may request repair or replacement of the non-compliant product or submit a statement on price reduction or withdrawal from the contract. The Seller is responsible for the lack of conformity of the ordered product with the contract revealed within 2 years from its delivery unless a longer shelf life is specified for the given product. Both consumers and non-consumers have the right to lodge complaints under the warranty for physical and legal defects within 2 years from the issuance of the goods. If the Buyer is entitled to an additional warranty for the purchased product, information regarding its conditions will be included with the product shipment. The warranty conditions will also be available in the online store application. The returned product should be sent to the Seller's address: M House Poland Sp. z o.o., Jana Pawła Woronicza 33a, 02-640 Warsaw. Complaints could be submitted:
- via email to sales@newchinesetea.com
- in writing to the address: M House Poland Sp. z o.o., Jana Pawła Woronicza 33a, 02-640 Warsaw
- by phone at 883086688.
8. Personal Data Protection
1). The Seller is the data controller of the personal data provided by the Buyer during the order process and registration in the online store.
2). Personal data is processed for the purposes of performing sales contracts and for marketing purposes, including the sending of commercial information if the Buyer has consented to this.
3). Detailed information about the processing of personal data is included in the Privacy Policy available on the online store website.
9. Final Provisions
1). All provisions of the Terms and Conditions will be interpreted separately and independently from each other. If any provision is deemed invalid, in violation of the law, or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.
2). The provisions of these Terms and Conditions are not intended to exclude or limit any rights of the Customer granted under mandatory provisions of law. In case of conflict between the provisions of these Terms and Conditions and the aforementioned regulations, the latter shall take precedence, and the remaining provisions shall apply to the fullest extent permitted by law.
3). In matters not regulated by these Terms and Conditions, the applicable provisions of Polish law shall apply.
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